Acceptance of Terms:

You acknowledge you have read, and agree to be bound by these Terms of Use and to comply with all applicable laws and regulations, including without limitation U.S. export and re-export control laws and regulations regarding the transmission of technical data exported from the United States or the country in which you reside. You further agree to comply with all local laws, regulations and rules regarding online conduct and acceptable Content. You represent you have the legal authority to accept these Terms of Use on behalf of yourself or any party you represent. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

General Policies:

During the term of the SaveOnSupport.com Support Plan member will receive support for the purchased time and will not be charged for issues not fixed. SaveOnSupport.com may also limit or terminate support service to a Plan member who uses the service in an unreasonable, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability for future plan periods are subject to change at any time without notice. The resale or other transfer of any Plan membership rights is strictly prohibited, and will be considered an abuse of the Plan. Time/Usage reporting is available to you once per calendar month free of charge. Any additional report requests will be billed at $100/request. It is your responsibility to track how many reports you have requested per calendar month. The fee will be incurred at the time the request for a report has been received. Should your account balance be below $100, you will be notified and the report will be generated after your account balance exceeds $100.

Definition of an Incident:

For purposes of these terms and conditions, an "incident" means (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve, (b) a product usage question that involves a single topic on a menu or one SaveOnSupport.com report, or (c) a single question on a specific bookkeeping topic. The technical support representative will determine how many incidents will be handled during the course of a contact.

Support Availability:

Support availability may occasionally deviate from stated hours due to downtime for systems and server maintenance, company events, observed U.S. holidays, and events beyond our control. Use of the toll-free support number is available to members within the United States. Members in Canada and U.S. protectorates may also have access to the toll-free phone number, but toll-free availability is not guaranteed. Plan members located outside the U.S. must e-mail support@SaveOnSupport.com for support. SaveOnSupport.com is not responsible for long-distance telephone charges incurred in connection with the use of the Plan.

Response Time Goals:

Our goal is that a technical support representative will be available to talk to a Plan member within then-current published response goals, subject to variations due to downtime for systems and server maintenance, company events, observed U.S. holidays, and events beyond our control. A Plan member's call will be placed in the telephone support queue after Plan membership has been verified using the Plan telephone number. Response goals may not be deemed a representation or warranty on SaveOnSupport.com's behalf regarding the time within which a resolution, if any, may be available for any particular incident. Plan members must use the Plan telephone number in order to talk to a technical support representative. Members can submit questions electronically using the online submission form on the SaveOnSupport.com web site. At SaveOnSupport.com's sole discretion, depending on the complexity of the issue, a support representative will either call the Plan member to provide support over the phone or send an e-mail response. SaveOnSupport.com's published response time goal for questions submitted online is not guaranteed. No remedy is available for SaveOnSupport.com's failure to meet the published response time goal.

Software Support Limitations:

Inquiries are limited to the following SaveOnSupport.com product areas: installation, upgrade assistance, and basic functionality. The Plan does not cover inquiries on accounting practices.

Limitation of Liability and Damages:

SaveOnSupport.com's maximum liability, and the Plan member's sole remedy, for any claim arising under the Plan will be the refund of an amount not exceeding the Plan fee paid by the Plan member, IN NO EVENT SHALL SaveOnSupport.COM BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND INFORMATION PROVIDED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Customers should perform a system backup before a consultant initiates any work. SaveOnSupport.com is not liable for any data lost. We will try our best to ensure all data has been backed up for the customer as required as an extra service. However, this is mainly up to the customer to carry out a regular backup of all data to prevent any data loss. SaveOnSupport.com will not specifically be responsible for any crashes, losses, claims, penalties, damages, or expenses from the installing of additional programs by the customer or a third party after the visit.

Cancellation Policy

If you need to cancel our Professional Services, please do so within 24 hours of scheduled date to avoid penalties. The penalty that will be incurred will be ½ of the total value of the time scheduled. If travel arrangements have been made and needs to be changed or cancelled, any applicable fees incurred will be passed along to client.

Money Back Guarantee

In order to be entitled to the 100% money back guarantee, customer must notify saveonsupport.com within the first hour of service that they wish to receive their money back. After 1 hour of service has been provided, customer is not entitled to receive their money back as the 100% money back guarantee is no longer applicable.

Disclaimer of Warranties:

PLAN SUPPORT SERVICES ARE PROVIDED "AS IS." SaveOnSupport.COM HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, REGARDING THE SERVICES OR ANY RELATED MATERIALS, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, ACCURACY AND NON-INFRINGEMENT. Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In that event, any implied warranties are limited in duration to thirty (30) days from the first date of service. However, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Summation:

If you have any questions about these Terms and Conditions or the practices of this site, please contact us.